PlayerIQ Account Deletion

About This Page

PlayerIQ is a patron engagement platform built and operated by Strategy9, Inc. ("Strategy9," "we," "us," or "our") of Las Vegas, Nevada. PlayerIQ powers tenant-branded mobile and web applications for hospitality and gaming operators in Canada and the United States, including the Match Eatery & Public House application distributed through the Google Play Store and the Apple App Store.

This page describes how patrons can delete their PlayerIQ account and the data associated with it, what information is removed, and what information is retained for legal and regulatory compliance.

1. How to Delete Your Account

1.1 In-App Deletion

You may delete your account at any time, directly from inside any PlayerIQ-powered application:

1. Open the PlayerIQ-powered application on your device.
2. Sign in to your account.
3. Navigate to the My Account page (typically labeled "Account" in the bottom navigation, or available from the main menu).
4. Scroll to the bottom of the page to the Delete account section.
5. Tap the red Delete my account button.
6. A confirmation dialog will appear. Type DELETE MY ACCOUNT (in capital letters, exactly as shown) into the confirmation field.
7. Tap Delete my account in the confirmation dialog to confirm.

Your account is deleted immediately upon confirmation. There is no waiting period and no recovery option — deletion is permanent.

1.2 If You Cannot Sign In

If you have lost access to the email address or phone number associated with your account and cannot sign in, please email support@strategy9.com from a contact method that can be verified against your account record. We will process the deletion manually within thirty (30) days of verification.

2. Information That Is Deleted

Upon account deletion, the following personal information is permanently removed from PlayerIQ's systems:

2.1 Identity and Contact Information

• Your full name, including any title, middle name, and suffix
• Your date of birth, gender, and anniversary
• Your email address and any pending or previously-verified email addresses
• Your phone number and all carrier-formatted variants
• Your home address (street, city, state or province, postal code, and country)
• Any social media handles you provided (Facebook, Twitter, Snapchat, Instagram)

2.2 Account Credentials

• Your username and password (including hashed forms)
• Password reset tokens and expiration timestamps
• Email verification tokens and expiration timestamps
• Mobile verification codes, attempt counters, and request timestamps
• Two-step verification numbers

2.3 Device and Notification Data

• Your profile photo
• Push notification endpoints (Web Push, Apple Push Notification service, Firebase Cloud Messaging)
• Device fingerprint information (last browser, last operating system, last user agent, connection mode)

2.4 Identification Records

• Government-issued identification details you provided (driver's license number, issuing jurisdiction, expiration date, eye color, hair color, height, weight, place of birth)

2.5 Activity and Engagement Records

• Loyalty point balances and comp records
• Stamp card enrollments, stamp accruals, and voucher records
• Contest entries, contest PIN codes, quiz attempts, and trivia plays
• Personalized coupon offers and redemption history
• Wallet pass database records
• Queue and reservation history
• Valet parking records
• In-app notification history
• Email and SMS communication logs
• Voice call logs
• Poker service requests and tournament table assignments
• Print job records

2.6 Operator Notes

Any notes that operator staff have recorded about you have their content body overwritten with a placeholder value. The note metadata (the date the note was written, the operator who wrote it, the property where it was recorded, and the note type) is retained for operator audit purposes, but the readable content is removed.

3. Information That Is Retained

PlayerIQ operates in jurisdictions with strict gaming and financial record retention requirements. Some records must be retained by law and cannot be removed even at your request. After your account is deleted, these retained records no longer contain any information that can identify you as a person — your name, contact information, and other personal identifiers have been removed. The records exist as anonymous activity data linked only by an internal numeric identifier no longer associated with any identifying information.

3.1 Applicable Regulatory Frameworks

Record retention is governed by, among other authorities:

• Washington State Administrative Code Chapter 230, governing record retention for licensed card rooms
• The United States Bank Secrecy Act and implementing regulations of the Financial Crimes Enforcement Network (FinCEN), governing currency transaction reports, suspicious activity reports, and related records
• Provincial and territorial gaming regulators in Canada, including the Alcohol and Gaming Commission of Ontario and the British Columbia Lottery Corporation, governing jurisdiction-specific retention rules
• Other state, provincial, and federal authorities with jurisdiction over the operator's property

3.2 Categories of Retained Records

• Gaming activity records: Ratings, trip records, cage check transactions, points audit logs, and archived gaming session data
• Self-exclusion and compliance records: Self-exclusion requests, banned-patron lists, and compliance flags are retained specifically to honor your self-exclusion and to prevent re-registration of excluded patrons. If you have ever placed yourself on a self-exclusion list, that record is retained even after account deletion.
• Financial transaction records: Currency transaction reports (CTRs), suspicious activity reports (SARs), multiple transaction logs (MTLs), and structuring alerts, where applicable
• Competitive play records: Poker tournament entries, tournament results, high-hand entries, tournament chip counts, and poker patron points
• Audit trails: Promotion audits, points audits, comp item audits, comp live audits, and foreign player ID audits

3.3 Retention Periods

Retention periods vary by record type and jurisdiction. Most gaming and financial records are retained for a minimum of five (5) years from the date of the transaction; certain self-exclusion records and audit logs are retained indefinitely as required by law. After the applicable retention period expires, retained records may be archived or further anonymized in accordance with operator and regulatory policy.

4. Wallet Passes Already Installed

If you have previously installed a PlayerIQ-issued wallet pass on your device through Apple Wallet or Google Wallet, that pass remains on your device after account deletion. PlayerIQ cannot remove a pass from a device after it has been installed. To remove an installed wallet pass, please delete it from within the Apple Wallet or Google Wallet application on your device.

5. Third-Party Services

Account deletion removes your data from PlayerIQ's systems. It does not, by itself, remove data held by third-party services where the operator may have separately shared your information, including but not limited to: SMS carriers, email service providers, push notification gateways (Apple Push Notification service, Firebase Cloud Messaging), and casino management systems operated by individual properties.

For information about how a specific operator handles your data outside the PlayerIQ platform, please contact that operator directly. For broader information about Strategy9's privacy practices, please refer to our Privacy Policy.

6. Contact

Questions about account deletion, manual deletion requests, or data privacy practices may be directed to:

For data privacy inquiries specifically related to gaming records retained under regulatory authority, please contact the operator of the property where the gaming activity occurred, or the applicable regulatory body directly.